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[Bug] Access denied error during account creation
Source: Featurebase conversation #2218 Reporter: White Coconut (lead) Date: 2026-02-28 Description: User attempting to create a new account repeatedly gets 'Access denied. Please check your credentials and try again.' error. Unable to complete signup despite multiple attempts. Classification: Investigate — potential signup flow bug. Auto-created by Featurebase→Linear intake (2026-02-28 PT window)
[Bug] Subscription unexpectedly cancelled
Source: Featurebase conversation #2213 (+ duplicate #2212) Reporter: Karthikeyan Muthu Date: 2026-02-28 Description: User reports subscription showing as cancelled unexpectedly. They did not initiate the cancellation. Shared a screenshot of the cancelled state. Opened two separate conversations about this. Classification: Investigate — potential billing/Stripe integration bug. Auto-created by Featurebase→Linear intake (2026-02-28 PT window)
[Bug] Social Listening search returns no results / spins indefinitely
Source: Featurebase conversation #2216 Reporter: Pavel Krinitskiy (pavel@tenpixls.com) Date: 2026-02-28 Issues reported: Search queries return nothing or garbage results 'Searching for new posts' spinning for 2+ hours with no results AI workflow (Jarvis) loses context between inputs, rebuilds from scratch Poor UX / learning curve User requested cancellation and refund. Classification: Investigate — multiple potential bugs in Social Listening and Jarvis. Auto-created by Featurebase→Linear intake (2026-02-28 PT window)
Cannot join organization - invitation link redirects to old account
Reported by: Wayne Marlton Source: Featurebase conversation #1960 Issue: User was invited to join an organization but clicking the invitation link redirects them to their old/existing account instead of joining the new organization. Steps to reproduce: Receive organization invitation Click the join link Get redirected to old account instead of joining the new org User quote: "this comes up and i click on it but it just comes to my old account" Screenshot was provided. Auto-created by Taz 🌀 from Featurebase
Secure Feature Widget Installation (REQUIRED)
Featurebase have brought out new security measures that we will need to set up. Please follow the instructions here. https://help.featurebase.app/en/articles/5402549-secure-your-installation-required-by-default?_gl=1*101vpn0*_gclau*MTc5MjEwNjQ2OS4xNzc2MjYyNTM2*_ga*MzE1Njc4MDEuMTc3MTUxOTIxOA..*_gaPYHTHHFWN0*czE3NzkyNzgzNDMkbzExMCRnMSR0MTc3OTI3ODM5NCRqOSRsMCRoMA
Change customer email address
Customer wants to change the email address on his account Current - mike@mikepeloquin.com New - mpeloquin@exsquared.com